Cisco IPT Engineer L3
Do you want to be
the person who exceeds your potential?
If you have a desire
to succeed and drive your own career, Dimension Data offers you the opportunity
to make that happen.
We’re positioned to
lead the change in the biggest transformation that the IT industry has seen in
decades — and we need your talent, skill, and ambitious ideas. As a Global Top
Employer to over 28,000 great people in more than 58 countries, you’ll be working
with teams across the world. You’ll be doing great things for our clients and
helping them achieve their business ambitions.
We are currently
looking for a
Cisco IPT Engineer – Level 3
to support the business in achieving
its strategic objectives.
As a
Level 3
Engineer
within the
Collab IPT Management team
at Dimension Data, you will be
tasked with making configurations, actioning installations and fixing technical
problems that are of a more complex nature than those that the senior
technician would attend to. You will support senior engineers and work directly
with clients or jointly together with technicians.
What we expect you
to do:
- Have a competent
level of knowledge, experience and certification in Cisco IPT. - Work with day to day
maintenance calls (onsite / offsite) - Work overtime and
standby (when required to) - Ensure utilisation
and service report/project activities are updated using Operational Services
systems - Interface
consistently with Account managers, Line of Business,
and resource and project managers - Ensure Service
Delivery to our Customer base within the SLA metrics. - Establish a rapport
with vendors. - Assist L1 and L2
engineer with calls that they can’t resolve (Escalations) - Will be required to
stand in for onsite engineers from time to time - Work on field
maintenance calls, project installations and onsite assignments as required. - In short, we need
you to work passionately to analyse, design, install, and problem solve our
client’s telephony hardware and software issues.
Here’s what we are
looking for in candidates for this job:
- Technical
Certification to compliment experience CCNA,CCNA Collaboration, CCNP
Collaboration + other relevant industry certifications - 3 – 5 years
technical experience in IPT field - Cisco Routing and
Switching environments is fundamental - Understanding of the
Voice Architecture and Design - Expertise and or
certification in one or more of the below. - ARC/Cisco Attendant
Console - Unity Connection
- CUCME/CME
- Cisco Unified
Contact Centre Express - IP Handset/Wireless
phone - Cisco Unified
Presence - Cisco Jabber
- Cisco Collaboration
Edge - Cisco UCCM (4 – 11)
- TMS
- FAX/ATA
- Integration to
AD/LDAP - Unified Messaging
- Integration to Voice
logging/recording - LAN / WAN protocols
and how this can impact VoIP environment. - Voice Protocols
H.323, MGCP and SIP - VoIP Gatekeeping
- Able to be a good
team player, because we need you to comfortably interact and liaise with
management, co-workers and clients alike - Able to have an
investigative nature – to be able to spot risks and resolve issues quickly and
with the minimum disruption to our client’s business - Ability to interface
comfortably with customers, sales, project and technical role players. - Ability to extract
customer requirements in order to deliver a competitive solution - Ability to manage
time in order to prioritize activities - Good inter-team and
customer communication, both in written and verbal means - Good business
process discipline - We need you to drive
the successful operation of our client’s telephony systems forward - You must begin to
specialise in a particular field of either technology, vendor or product whilst
maintaining a broad technology understanding - If problems arise,
we need you to initiate action, own and resolve the issue - Finally, we care
about the clients, our colleagues and the environment and we want you to do the
same
Join our growing
global team and accelerate your career with Dimension Data.
Apply today!
Diversity in
Dimension Data
We have a global
culture that embraces diversity. Dimension Data respects the diverse
experiences and individual beliefs of its employees. As such, Dimension Data is
committed to an inclusive workplace for all and we’re proud to provide equal
employment opportunities for all qualified applicants.
Primary Location
:
MEA-ZA-Gauteng-Johannesburg Head Office
Recruiter
:
Gen Mckay