Metropolitan is one of the oldest financial services brands in South Africa. With a 116 year legacy of serving the communities in which it operates, Metropolitan represents true empowerment in serving Africa’s people through affordable financial solutions that create financial growth and security.
Metropolitan operates in South Africa, but the brand is also present in 12 African countries including, Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Swaziland.
Metropolitan provides financial wellness solutions that meet the needs of low income clients, including funeral insurance, health, savings, hospital cash-back cover, retirement solutions and life insurance.
www.metropolitan.co.za
ROLE PURPOSE
Oversee the end to end operational management of the region through effective people and region management in order to foster excellence in client centricity, increased productivity and effectively align operational sales and client services.
REQUIREMENTS
- Degree in Business Management or Commerce
- FSB recognised qualification listed or credits pertaining to the date of first appointment in the industry, listed on the most recently published Board notice as published for recognised qualification, to fulfil the duties of a compliant supervisor.
- FAIS Key Individual Regulatory Exam Level 1 (preferred)
- FAIS Representative Regulatory Exam Level 5 passed
- Valid drivers licence and own transport
- 5 years’ sales management experience in a similar role in the life insurance industry
- 4 years’ management experience (preferred)
- Understanding of financial services retail distribution channel business
- Minimum 1 year experience in the rendering of financial services
- Minimum 1 year managerial experience overseeing the rendering of financial advice to fulfil the duties of a compliant key individual and be registered with the FSB
- Ability to speak African languages or multi-lingual (preferred)
- Understanding of the relevant legislation (General Code of Conduct for Authorised Financial Services Providers and Representatives, Financial Advisory and Intermediary Services (FAIS), Protection of Personal Information Act (POPI), Long Term Insurance Act, Treat Customers Fairly (TCF, etc.)
RESPONSIBILITIES AND WORK OUTPUTS
INTERNAL PERSPECTIVE
- Implement and manage the operational plans for the region and ensure that is aligned to the overall business strategy.
- Develop, implement and manage a risk management strategy for the region that drives compliance to the relevant legislation.
- Manage the effective and efficient delivery/implementation of all projects impacting on the region.
- Identify entrepreneurial opportunities, trends, threats, and environmental influences related to the region in every interaction and remain passionate, resilient, focused and organized.
- Manage the Regional sales target and interpret emerging trends (competitor, market intelligence etc.) and opportunities within the Branches and Regions to enhance sales activities.
- Ensure a reduction of wastage through the prevention of fraud, resource management and policy claim ratios and the prevention thereof.
- Drive the adherence to high ethical standards and ensure legislative and internal compliance within the region.
- Ensure efficient client service and administration processes are implemented, maintained and managed within the region.
- Manage and monitor activities of Branch Managers through market allocation to ensure that each Branch manager has adequate and appropriate market access opportunities.
- Ensure that segmentation insights, information and toolkits are used by Branch managers to guide staff to identify and reach target segment customers.
- Implement, utilise and oversee the effective utilisation of the Distribution Management Operating System to monitor and manage financial performance.
- Develop and oversee the implementation of sales plans, in collaboration with the Branch Managers, to increase new sales opportunities and penetration levels.
- Monitor and track Branch performance to ensure that Branches meet or exceed agreed productivity, production and quality targets.
- Provide competitor product and activity feedback to segment and product development teams in order to identify current and prospective sales opportunities.
- Ensure technical product and legislative knowledge and that it is always current in order to advise on the most relevant and innovative branch and client solutions and comply with governance and compliance requirements.
- Ensure that Branch Managers optimise sales support zones to appropriately manage poor performance and minimise staff turn-over.
- Induct, develop and support Branch Managers to meet and exceed performance and productivity standards in order to enable passionate and confident managers.
- Recruit, select and retain high quality Branch Managers by ensuring an optimum mix of talent in each branch category in order to build capability to meet current and future staffing needs in accordance with the manpower plan.
- Coach, mentor, supervise and establish Branch managers to meet and exceed performance standards and enable progression in their career path.
- Support and guide Branch Managers through the decision making processes by displaying exceptional product knowledge and customer centricity.
- Timeously maintain and complete all administrative, client service and reporting duties, including sales and marketing data tracking, feedback and business cases related to the role within the agreed timeframes.
- Drive awareness of compliance and risk throughout the Region to ensure compliance to company policy and legislation.
- Manage the housekeeping and professional image of the Branches throughout the Region to ensure that high standards are maintained.
- Check and approve the relevant documentation to support the sales process in line with business and risk management practices.
- Analyse the profitability within the Region and oversee the formulation and implementation of plans for improvement with the relevant stakeholders.
- Report on the sales performance of the Region.
CLIENT PERSPECTIVE
- Enable client centricity within area of responsibility.
PEOPLE PERSPECTIVE
- Effectively lead the team.
FINANCE PERSPECTIVE
- Manage budget and implement sound financial controls.
COMPETENCIES REQUIRED
- Business Acumen
- Client/ Stakeholder Commitment
- Drive for Results
- Leads Change and Innovation
- Motivating and Inspiring Team
- Collaboration
- Impact and Influence
- Self-Awareness and Insight
- Diversity and Inclusiveness
- Growing Talent.
CONTACT DETAILS
For futher information please email Liesl Bäsgen who is the HRBP dealing with this position on email: liesl.basgen@metropolitan.co.za
Please submit your application via our Careers page on www.mmiholdings.co.za
To apply, please follow the official system application process and get in touch with the PeopleSoft Helpdesk (021 940 5169) if you need further assistance.
Closing Date
No date indicated
Contact Details
Liesl Basson
liesl.basgen@metropolitan.co.za (The purpose for this email address is solely for queries regarding the advertised position and no emailed CV’s will be accepted. Only online applications submitted via our Careers page will be considered.)
0219405159
All positions will be filled in accordance with our Employment Equity policy.
We also encourage people with disabilities to apply.