We are looking for young information technology professionals with at least 2 years solid development experience, who wants to work in a structured support environment to provide application support on one of the notable supply chain systems in South Africa.
Purpose of the Job:
Young Information Technology individuals are required to perform support duties to government institutions. Deliver Information Technology Infrastructure Library (ITIL) service operations processes of problem, change, configuration, incident and release management. Specialize in the delivery of one of the processes, or provide management and coordination across multiple processes.
Main Responsibilities/Tasks :
Problem Management
Conduct Problem solving on user calls logged;
Provide feedback to the application management team and make recommendations for changes/enhancements to the package based on problem solving investigations;
Monitor the month end processes on Information System according to the team schedule, ensuring that all stores have executed successfully and take relevant action when problems occur;
Working according to the prescribed process and agreed schedule, monitor the system error log on a daily basis; and
Adhere to the Information System project standards and procedures at all times .
Data Management
Provide detailed information to auditors as required;
Monitor all code, data and processes surrounding the interfaces to ensure data integrity;
Execute data fixes as and when required; and
Investigate and assist with the development of monitoring tools in order to provide an early warning system that will maintain the integrity of information going to and from Information System.
Interface Support
Implement interfaces following the prescribed project procedures;
Maintain and monitor interfaces according to prescribed project procedures;
Work with other members of the operational support and application maintenance teams to ensure operational validity and quality of interfaces;
Identify methods of continuous improvement etc; and
Provide knowledge transfer to 2nd Tier personnel on a continuous basis.
Change Control
Assist with the further development/enhancement, maintenance and implementation of change control processes to be used during substantial changes to the Information System and/or processes;
Schedule and prioritise work requests with the client and other functional areas within the team;
Update request logs according to progress and status;
Receive change implementation requests from the application management team and verify that all necessary information is available;
Report and escalate problems with change implementation;
General Administrative
Work effectively as part of a team and seek to support the team’s goals;
Provide weekly and monthly status and performance information to team Supervisor;
Identify issues and bring them to the team Supervisor’s attention with sufficient lead time to avert crises; and
Adhere to the Information System project standards and procedures at all times. Other Features of the Job (e.g., location, traveling, shift hours, etc.):
Professionalism
Open plan office
Overtime when required
Standby for release execution and month-end execution outside normal working hours
Knowledge and Skills:
Working knowledge of government policy and procedures for Information Systemtics and Finance;
Documentation delivery and interpretation skills;
Analytical skills;
Experience of mainframe environment;
Change management skills;
Good oral and written communication skills;
Quality Management principles;
A good understanding of the System Development Life Cycle;
Innovative, dedicated and committed to achieving results;
Self-motivated and able to adapt quickly;
Ability to work under pressure and without close supervision.
Probing, listening, problem solving, decision making and conflict management skills;
Relationship building;
Appropriate written communication skills with quality deliverables;
Time Management and Project Reporting; and
PC skills (MS Office Suite specifically a good working knowledge of Word, Excel, and PowerPoint, NetMeeting, Web Technology, etc);
Willing to use programming experience to conduct investigations and implement new systems
Recommended detail skills in the technical environment (i.e. products used by Application Maintenance) namely :
XML
SQL
VB.NET or C#.NET
Word/Excel Macros
Natural (optional
Adabas (optional)
Education, Qualifications, Experience Necessary:
Matric and relevant diploma / degree;
Minimum 2 but no more than 4 years relavant working experience;
Experience in government Supply Chain Management systems and processes relating specifically to Asset Management, Inventory management or Procurement to Payment a distinct advantage.