Job Description
Job Title: Field Application Scientist, Immunodiagnostics, South Africa
Requisition ID: 41084BR
Location: Johannesburg / Gauteng
When you’re part of the team at Thermo Fisher, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Responsibilities:
Ensure complete customer satisfaction by coordinating on-site technical support on automation, such as lab setup consultancy, training, troubleshooting, and remote follow up in the territory Contribute to presales activities by running the most fit to purpose demonstrations. Responsible for closing open customer complaint and Impact service by joint problem solving and technical coaching, including activities for third-party companies Ensure complete customer satisfaction by coordinating on-site technical support on automation. Contribute to presales activities by running the most fit to purpose demonstrations. Responsible for closing open customer complaint and Impact service by joint problem solving and technical coaching, including activities for third-party companies Complete responsibility for Immunodiagnostics portfolio – in supporting adequate implementation of technologies at customer site as for the achievement of IDD direct products revenue plan Responsible for providing, in a timely and professional manner, all technical activities to contribute to the success of the business working closely with his/her corresponding Key Account Manager Play Major role by preparing delivering /performing Technical Sales Tasks to support the strategic of presales operations (demonstrations, evaluations, dual visits, seminars/lectures/workshops) of whole solution offer fitting to the customer / market needs Play Major Role in coordinating and driving to completion all automation projects under his/her responsibility by delivering all type of Post Sales Support at customer site, Company Demo Lab or remotely for optimal consultancy service, testing and validation service, implementation and training, troubleshoot and follow up. Preparation Delivery of Customer Trainings User Meetings Responsible for maintaining up to date technical expertise as develop a profound domain knowledge by establishing contacts to internal resources, third-party companies involved in the implementations, generate Customers Reference Sites, and become strong internal Voice of Customer. Provide feedback on technical problems and their respective solutions. Share expertise knowledge amongst the team
Minimum Qualifications:
University degree or comparable education in appropriate science subject (eg immunology) with relevant experience. High degree of technical competence confidence and ability to interface with the corresponding community of the markets to the highest level. Previous hands on technical experience in a lab environment is required. Excellent communication presentation skills. Extensive travel across South Africa and potentially further afield is expected Fluent English language skills – oral and written plus additional knowledge of a second European language Drivers license is required Work may sometimes be performed on evenings and weekends. Work is either performed in the field and the environment varies from driving conditions to visits on customer sites, in laboratories working with low hazard chemicals, automated instrumentation and computer equipment
- IND-EMEA
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.