Job Purpose
To Manage value optimisation within the emerging Small Medium and Micro Enterprise (SMME) market by providing business support and advisory services to emerging businesses and identifying opportunities and facilitating financial product and transactional account uptake within Absa Enterprise Development Business.
Key Responsibilities
Accountability: Facilitate Enterprise Development Activities
Engage with stakeholders (for example Department of Trade and Industry (DTI), National Youth Development Agency (NYDA), South African Revenue Services (SARS) etc.) to ensure that Enterprise Development Centre (EDC) activities are in line with the National emerging SMME agenda and also in line with the Absa Enterprise Development Business strategy.
Execute EDC work plan as laid out by the EDC Manager and implement customer education interventions in line with the EDC’s strategy. These interventions include, but are not limited to, workshops, roadshows, business opportunity days, presentations, stakeholder networking sessions and Small Business week.
Design a training plan for to meet the different sectoral needs (e.g transport sector, retail sector, mining sector etc.) and plan dates and times in line with the EDC events calendar.
Provide EDC Administrator with the details of the training schedule and plans to ensure appropriate training rooms are booked and all other logistics, such as the printing of learning material, preparation of the learning environment and resources such as IT equipment is arranged.
Work closely with the centre administrator to ensure that 1-2 days prior to the event, arrangements are confirmed with all delegates to ensure full attendance.
Ensure that advisory and educational programmes are up to date by remaining current with market information and updating the information library to ensure that services delivered are current and best practice.
Manage stock of promotional material, working tools and resources required e.g application forms, training material by keeping count of the stock and advising the EDC Administrator when stock is low so that it can be replaced.
Manage an attendance register and customer feedback at each intervention to keep track of attendance, obtain feedback, analyse trends and follow up on clients to monitor progress on intervention for which they have received training.
After the campaign, collect and store the surplus Absa material, e.g. application forms and promotional items.
Provide feedback by monthly written report to stakeholders (Small Business, National and Provincial Government) on progression of EDC activities (i.e. number of clients contacted, types of businesses started and interventions administered).
Accountability: Financial and Value Management
Create awareness of the EDC in communities with high emerging market saturation by liaising with local authorise to identify opportunities, giving presentations, cold calling and other marketing strategies and encourage entrepreneurs to use services provided by the EDC (e.g. workshops, training, conferences, library facilities and business advisory services).
Explore and initiate new business opportunities and relationships within the SMME arena, for example with Khula, Provincial and National Government and Small Enterprise Development Agency (SEDA) and create partnerships that can grow Absa Enterprise Development Business portfolio substantially through new customer acquisition and the uptake of financial products and account uptake.
Translate business lead information into proposals and pass these on to business bankers. Ensure that leads are actioned effectively and timeously by following up on service level agreements agreed upon with the EDC and Business.
Promote uptake of both asset products and transactional accounts to customers by providing product information and linking clients with Small Business managers within the clients business area. These products include but are not limited to Khula, cheque and savings accounts.
Promote and sell Absa Enterprise Development Business value-add products (e.g. Business advantage) and electronic banking solutions (for example, internet banking, cellphone banking and telephone banking) to clients within the emerging market segment.
Accountability: Solution Analysis and Documentation Activities
Design the “to be” “business architectures” by using the identified design principles and document the ideas by working through increasing levels of design detail (i.e. conceptual/high level/detailed design levels).
Identify and design new and/or improved business process systems and/or procedures to deliver project goals by ensuring that the best solution is considered and identified for the project.
Undertake a feasibility and impact analysis of solutions identified (people, process, system infrastructure) with key stakeholders, internal, external and technology staff to further define project requirements for the definition, design and build of the project.
Identify IT interfaces and IT integration points to ensure integrated functional specifications, by consulting and workshopping with the IT System Analysis teams,
Group Strategy, Enterprise Architect, Vendors, etc).
Develop IT-systems functional, non-functional and service level requirements, Business Requirement Definition documents (BRDs), use cases, etc. based on the evaluations, meetings, assessments and requirements analysis undertaken during the earlier stages of the project analysis stages, for use by the PM and project team to design, build, test and implement the project.
Develop a functional decomposition of identified requirements through consultation with stakeholders to ensure that the business requirements will be developed and delivered by the project.
Validate documented solutions in a walk-through workshop with stakeholders and compare the ABSA and Barclays architectures to ensure the solution is compliant in terms of required standards, design and fit to the Enterprise Architecture.
Accountability: Business Support and Advisory Services
Design product offering/s to support opportunities for emerging SMMEs (for example training plans, events and conferences). These should be implemented in line with the Enterprise Development Centre strategy, requirements and agreements with external parties (for example preferred provider training vendors).
Assist emerging businesses with set-up of alliances or opportunities with key stakeholders for funding and other business resources (e.g. SARS, SEDA, National Youth Development Agency (NYDA) and Department of Trade and industry).
Assist emerging SMME to design and evaluate business plans and proposal/s submitted in terms of objectives, timing and cost, by identifying the gaps and communicating findings and suggestions to all relevant parties.
Translate leads information submitted into proposals, and make recommendations to enable objective decision making. The information has to be clear and direct to enable business to make the right decisions specifically.
Research develop and maintain an information library of market intelligence (information should include but not limits to sectoral magazines, brochures, electronic resources and pamphlets) in different sectors and make available to emerging businesses as and when they need these.
Understand South African Business legal and compliance requirements and with any opportunity, ensure that emerging businesses compliance is met through value proposition designed.
Accountability: Operations and Compliance
Ensure that the business is at all times compliant with audit, control, regulatory requirements by adhering to all policies and procedures (for example BCM, Detail Risk and Control Assessments (DRACA), Information Security).
Engage when required with Audit teams to agree on scope and audit findings and provide the auditors with the required documentation.
Manage SLA agreements with relevant stakeholders such as training providers, vendors and suppliers.
Proactively keep up to date with relevant knowledge, legislation, operations and developments in the financial sector that may impact on activities of the EDC.
Accountability: People and Leadership
Manage a team of EDC consultants and administrators to ensure the execution of support activities (such as training interventions) and the implementation of required processes.
Assess the competencies, performance, efficiency and productivity of the team members to ensure that they are aware of their responsibilities.
Create and implement an optimal people resource plan for the EDC.
Manage the performance of the team members through the Performance Development (PD) process in order to ensure that the agreed objectives are achieved.
Proactively facilitate the realisation of a high performance and high accountability culture.
Hold teams accountable for exceeding performance standards and customer satisfaction.
Implement and manage change in the EDC environment.
Schedule and conduct weekly meetings in order to assess the ability of each EDC to meet target and proactively identify who are not meeting the targets.
Lead, develop, motivate staff and take responsibility for all team management activities, such as recruitment, performance management, development, under-performance, training, reward and recognition, grievance cases and discipline.
Facilitate the participation of the Employee Opinion Survey (EOS) and ensure that EOS reports for the area are studied, understood and strategise and implement changes to improve the work climate.
Competencies
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Entrepreneurial and commercial thinking
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Applying expertise and technology
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Adapting and responding to change
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Formulating strategies and concepts
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Persuading and influencing
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Presenting and communicating information
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Relating and networking
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Coping with pressures and setbacks
Minimum Requirements
NQF Level 5: Three year National Diploma in Finance, Commerce or Business Studies
Three (3) years experience in the Financial Services Sector
Two (2) years experience in a leadership role
Experience in Enterprise Development and/consumer education
No criminal record
Preferred Requirements
P
reference will be given to South African Citizens and Permanent residents of South Africa in possession of proof of permanent resident status
General
The appointment will be made in line with the Divisional Employment Equity strategy