The Video Entertainment segment of Naspers is a broad-based multinational media group headquartered in South Africa and Dubai with principal operations in pay television and video entertainment. The group operates in almost 50 countries in Africa. Its holding company, Naspers, is listed on the Johannesburg Stock Exchange (JSE) and has an ADR listing on the London Stock Exchange (LSE). International investors account for around 50% of its shareholder base.
An African platform operator, Video Entertainment’s expertise lies distributing media products, creating media content and selling advertising. Its key areas of operations are:
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Pay Television
: direct-to-home satellite and digital terrestrial television services; and
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SVOD:
subscription video on demand services across multiple online platforms with a focus on library and local content in developing markets
Operating in the majority of African countries, Video Entertainment is the leading Pay TV provider in most of the key African markets. Its strategy is to offer the best local and international content across multiple platforms to customers wherever they are.
The group’s strength lies in its focus on local language and culture, its entrepreneurial spirit and the quality of its workforce. Over the years Video Entertainment has built a successful track record of identifying trends early, adapting them for the markets in which it operates and leveraging them to maximum advantage. The group generates revenues mainly by collecting subscription fees, with a moderate contribution from advertising revenue. Its key objectives are to:
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Build its Pay TV and SVOD subscriber base
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Focus on investment and technology
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Maintain a local approach
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Provide quality service
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Attract innovative and motivated employees
Key Perfomance Objectives
- Research to ensure best solution
- Plan requirements management process
- Ensure the project deliverables align to the organisation’s objectives
- Raise issues to ensure a quality solution
- Align to the methodology and approach of the project execution team
- Analyse enterprise, touchpoints, customer journey, requirements and their impact
- Work with stakeholders at all levels in the organisation as well as business partners and third parties
- Elicit, document, present and validate requirements
- Map and model business processes using BPMN on CaseWise
- Document business rules
- Facilitate and run JAD sessions
- Present solutions
- Work with business and technology
- Build business relationships
- Deliver informative, well-organized presentations
- Develop supporting material and provide input on training for operational processes
- Generation of documentation for:
- Concept documents
- Business requirements
- Processes
- Business rules
- User stories
- Team reports – monthly and weekly
- Business Cases
- Presentations
- Assist Training, Communication Forum, User Acceptance Testing the technology team etc as required
COMPETENCIES:
- Minimum 5 years Business Analysis experience
- Excellent analysis, documentation, facilitation, communication skills (verbal and written) and presentation skills
- Plan and manage own capacity
- Exposure to customer facing processes, finance processes, logistics
- Understanding of customer journeys and product lifecycles
- Understanding of technologies including mobi, web, USSD
- Awareness of social media platforms
- Manage own work and deliverables independently
- Ability to see the bigger picture, understand the impact and make recommendations to ensure alignment to organisational strategy
- Work in a team as a team player
- Share knowledge, information, methodologies
- Exposure to agile methodology
- Experience in modelling processes
- Experience in documenting business rules and business requirements
- Ability to work with multiple stakeholders in multiple business areas at all levels in an organisation
- Creative and forward thinking
- Attention to detail
- Relationship Building
- Perseverance
Behavioural
- Strong self-motivation
- Ability to facilitates effective team interaction and to generate enthusiasm among team members
- Positive attitude
- Professional maturity integrity
- Customer service orientation
- Action oriented
- Self motivation
- Approachablen
- Team player
- Reliable
- Assertive
- Patient
- Initiative
- Self confidence
- Diplomacy / tact
- Independent
Job
:
Research and Business Intelligence
Primary Location
:
South Africa
Organization
:
Customer Care
Schedule
:
Full-time
Job Posting
:
25-01-2017
Closing Date (Period for Applying) – External
:
01-02-2017