Staff Connection is seeking an experienced and competent BOH Anchor. Purpose: When fulfilling the position of Financial Controller for two weeks, the Anchor will be required to keep the office running smoothly on a daily basis by completing the following tasks: The main purpose of the lodge finance administrator is to manage the financial/administration office for the lodges. This entails liaising with the HOD’s in all departments regarding their discretionary and capital expenditure budgets as well as running both the lodge petty cash and foreign exchange floats. The lodge financial administrator is also responsible for casual wage payments; the submission and allocation of all supplier invoices for creditors and once off payments; reconciliation of cash floats and bank accounts; submission and compilation of all month end reporting structures and monthly management meetings.The lodge financial administrator must ensure that there is good communication between the finance office and all the departments of the lodge and must provide financial training to staff when necessary.Finally, the lodge financial administrator must ensure that the back of house anchor is trained to duties of the position.
All responsibilities and requests must be handed over to the back of house anchor during his/her leave cycle and a full handover completed on his/her return.This position is accountable to the Lodge Administrator.Scope of work: In broad terms the lodge finance administrator oversees the following key performance areas: Checking of all supplier invoices with attention to detail and consistencySummarize weekly expenditures and hold finance meetings with the General Manager to discuss any areas regarding over expenditure and budgetary planningQueries relating to suppliers and once off paymentsWork with actual vs budgetary YTD figures, check the general ledger and provide head office with explanations regarding monthly variances and provide accurate forecast expendituresCo-ordinate CAPEX expenditure and check that all CAPEX request and Owners Discretionary Forms are filled in correctly and received at HOManage the petty cash and forex float on a weekly basis, make sure that all receipts are collected and processed, booked to the correct discretionary expense lineCheck that all revenue is recorded and collected from the relevant parties: ie: guests, staff and travel agentsCompletion of revenue occupancy spreadsheetMonth End GP’s, gratuities, co-ordinate HOD month end reports for Head Office and arrange monthly management meetingsTraining and handover to anchor staffAchieving service excellence though TeamworkAs such the person filling this position needs to have: A financial qualification with a minimum of 3 years work experienceStrong administration ability – an ability to, and enjoyment of completing routine administrative tasks and drillsGood computer skills – MS Word and Excel in particularDiscretion and reliabilityAssertiveness and strong communication skillsHonesty and reliabilityAccountability Attention to detailBack Office Reception Manager Role: Purpose: When fulfilling the position of Reception Manager for two weeks, the Anchor will be required to keep the office running smoothly on a daily basis by completing the following tasks. The main purpose of the Reception Manager is to effectively manage the Day Receptionist, Night Receptionist and the operation of the back office, including the switchboard, radio communication and daily administrative duties. The person occupying this role is responsible to the Reception Manager and the General Manager.The Reception Manager is required to liaise with reservations at head office in terms of guest information and queries, and updating the day sheet accordingly. It is a priority that all guest information is communicated to the relevant staff in an accurate and timeous manner, as are the daily administration of the property management system and daily banking.
Finally, the Reception Manager must provide the Night Receptionist with a full handover before departing from the property and the Night Receptionist must provide the Reception Manager with a full handover on his/her return.Scope of work: In broad terms the Reception Manager oversees the following key performance areas: Management and training of the lodge staff in line with the Standard of ExcellenceAccurate preparation of day sheets and management of day sheet updatesEffective communication and administration of reception systems Daily administration of PMS system and bankingManagement and follow up of fault reportingAllocation of permits/stamps to the relevant people as requiredProviding a support function to the General Manager (SKNP)Management of lodge IT systemsAchieving service excellence though TeamworkAs such the person filling this position should be: Able to multi-taskOrganizedCo-operative – a team playerReliablePatientResourceful and solution orientedAble to remain calm under pressureAnd should have: Management abilityProblem solving abilityAssertivenessAccountabilityExcellent computer skillsExcellent communication skillsKnowledge of reservations systemsStrong attention to detailAn ability to work on his/her own and with othersA developmental approach to staffHuman Resources Manager Role: Purpose: The main purpose of the Lodge Human Resources Manager is to: provide support and guidance to members of the management team to better enable them to manage according to vision, mission and values, and in accordance with the company’s HR policies and proceduresoversee staff health and welfare; andfacilitate development projects with designated communities on the outskirts of the Reserve.More specifically the HR Manager ensures that managers are familiar with the company’s approach to people management as well as the legal parameters within which the Lodge operates; responds to queries from managers and staff as regards the work relationship; and provides guidance regarding the handling of sensitive or difficult interpersonal issues.He/she ensures that vacancies are filled timeously and that new recruits are enabled to perform to company standards in minimal time; that training and development takes place according to the company’s annual skills plan, succession plans as well as staff career aspirations; and that the company’s Employment Equity targets are pursued and reported on. He/she also ensures that the managers remain within the law as regards the disciplining of staff and that the HR administration and record keeping is correct and comprehensive. This position manages the overall staff welfare and administration and make recommendations to the Group regarding the improvement of company HR policies and procedures.This position is accountable to the General Manager.Scope of work: In broad terms the HR Manager oversees the following lodge functions: a. Personnel Administration and staff welfare: Facilitate the placement of appropriate and sufficient staff in the lodges and assist the lodge to minimise staff turnover.Ensure staff –related administration is efficiently done and completed according to the requirements of the Payroll, the Provident Fund and Medical Aid administrators and the government.Ensure staff are paid fairly, correctly and timeously.Ensure that staff are informed about their benefits and the HR policies and procedures.Assist the Lodge to prepare for any future key staff vacancies through effective succession planning and career guidance.Ensure that performance reviews are conducted for all staff and that this information is collated and is used to inform the salary increases.Monitor staff health and welfare and identify opportunities for improvement.Ensure that the administration is correctly and timeously completed to ensure staff can access relevant benefits; and that accurate records are available on each employee.Ensure that formal communication to and between Junior and Senior level staff is effective and maintained.
b. Training and Development1. Ensure the company is able to comply with the requirements of the Skills Development Act2. Encourage HOD’s to be involved in the ongoing development of their staff3.
Arrange the induction training of all new staff membersc. Industrial Relations1. Ensure the company is compliant with the requirements of the Labour Relations Act and Company Procedure.d. Community Development1.
Monitor the company’s implementation of BEE as found in the Concession agreement and update the GM accordingly.2. Participate positively in the company’s joint effort with the Kruger Social Dev. initiative to promote small business development on the borders.Identify company resources which can be used in creative/ cost effective ways to provide developmental support to the local communities.4. Facilitate social spend by guests, within local communities, in order to improve the quality of life of local people.As such the person filling this position needs to have: Knowledge of the company HR policies and procedures and a broad understanding of relevant legislation;Strong administration ability – an ability to, and enjoyment of, completing routine administrative tasks and drills;Good computer skills – MS Word and Excel in particular;The ability to work with managers in a non-judgmental manner;Complete integrity and a clear sense of fairness;Discretion;Assertiveness and strong communication skillsPatience;A friendly, compassionate nature with a real concern for others;Reliability.Only short listed applicants will be contacted.