Merchants is a leading BPO solution provider specialising in customer experience and customer interactions. We focus on people, process and technology to create exceptional customer experiences.
We are pioneers in the contact centre industry with over 30 years’ experience in creating and managing contact centre operations around the word. Our service and solutions are built on tried and trusted models, systems and processes that are based on best practice standards.
We are passionate about people and our ability to attract the best talent, coupled with our rich history of success and innovation across different industries around the world, is what differentiates us from our competitors.
The HR Officer is responsible for providing overall HR support to the business areas as well as
ensuring that HR policies and practices are implemented in line with best practice and Group standards
.
What we will expect you to do:
Recruitment and Induction
Assists management with the development of Job Profiles and Specifications
Delivers on recruitment requirements for the business areas
Ensures all new employees are taken through an induction
Administration and Reporting
Completes all letters, contracts, benefits documentation in an accurate and timely manner
Provides regular and thorough HR reporting back to the Head of HR and the Business areas as required
Addresses all payroll issues in a timely manner
Updates the HR systems with all relevant information
Updates headcount and attrition reports and maintains an accurate staff list at all times
Industrial and Employee Relations
Advises on, and implements disciplinary processes as required and in accordance with legislation and company policy
Supports and ensures preparedness of line management in disciplinary matters
Documents and minutes the results of all disciplinary hearings
Brings any out-of line situation to management’s attention
Performance Management
Advises and ensures implementation of performance management through the People Dimension System for all permanent staff on the DD payroll
Rolls out HR initiatives as required for Group HR and Merchants
Employee Well-being
Informs line mangers in respect of advisory services available to employees
Co-ordinates wellness day activities
Recognizes new trends and patterns of behavior and alters management
Here’s what we are looking for in candidates for this job:
Knowledge:
Completed or studying towards an HR diploma/degree
Minimum 2-3 years, HR experience
Knowledge of LRA
Knowledge of BCEA, SDA
Skills:
Oral and written communication skills
Attention to detail
Problem Solving
Planning and organising
Technical Expertise (2)
Attributes:
Resilience
Primary Location
:
MEA-South Africa
Recruiter
:
Paula Bowie