Customer Service Professionals
Job Section: Sales and Service
Reference: 90078282
Build a career as a Sales Consultant
Accountabilities:
Achieve Objectives to reach Financial Goal
Conduct a thorough customer need analysis, through customer engagement in order to provide the appropriate banking advice and guidance
Act as a single point of reference to appropriately solution the customer
Be accountable for customer on boarding and end to end sales fulfillment by utilizing the appropriate systems (e.g. COR and E2E)
Acquire new primary customer’s relationships by utilizing internal and external sources
Identify sales gaps by comparing actual performance against target
Avoid Business Risks
Adhere to legislative and regulatory requirements
Customer Satisfaction
Lead a culture of customer centricity and increased customer satisfaction and loyalty, and log all complaints on the appropriate system
Build long term relationships with customers
Job Purpose
Customer needs will be identified accurately and they will receive the appropriate banking advice and guidance. Customer’s satisfaction will be enhanced by delivering exceptional customer service by adhering to the Absa Service Standards.
Essential/Basic Qualifications
Requirements and skills:
National Diploma or equivalent NQF level 4 qualification or higher, preferably NQF5
NQF Level 5 FAIS qualification with 60 credits
Two (2) years’ sales experience
One (1) years’ FAIS experience in a FAIS role
Proficient in MS Office (Word, Excel, Power Point and Outlook) and the Internet
No criminal record
You will receive valuable benefits like medical aid, pension fund, preferential banking rates, funeral cover and well -being program. You’ll also enjoy a company spirit that believes in giving our employees the freedom to do a great job, and the support to reach their ambitions in the future
Ready to apply?
There are four stages in our application process:
Application: On our application form we ask for information like your contact details, education and work experience. You will also be required to upload a CV, so it’s a good idea to have this ready.
Online Assessments: We’ll then ask you to complete online assessments if you have passed our minimum screening criteria. You will also receive an email with the link to these assessments so you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles.
Interview: If you are successful in our assessments we will contact you to conduct a brief telephonic interview before we invite you to attend a face-to-face interview.
Outcome: Following your interview we’ll be in touch within five working days to advise you of the outcome.
Take your career to the next level and apply today.
If you have not received a response to your application in 15 days please consider your application unsuccessful
.