I am now in search of an exceptional Reservationist/Marketing Coordinator for a World Class award winning property based in Johannesburg, Sandton.
Scope and General Purpose:
To keep an updated, accurate record of all the reservations and their related correspondence with the front office team to ensure reservations for the hotel are carried out effectively and to ensure the companies purpose and values statements are adhered to in ensuring our guests have a complete experience and perfect stay.
This Position will report directly to the General Manager of Sales and Marketing.
Main Duties:
Must liveby and understand the Company’s Purpose and Values
To give guests a complete experience and a perfect stay by ensuring that all booking are personalised, accurate and complete
To ensure all interaction with guests and agents is professional, warm, welcoming and personalized
Make new or amend existing reservations on Panstrat our reservations system
Ensure that as much info as possible is captured – Nationality, likes dislikes, dietary requirements, business source etc…
Ensure accuracy of details on bookings
To book additional activities, transfers flights for guests.
Ensure the properties get back to the agent and cc the reservation team on all corresponded if any between the property and guest/agent
To inform the property who needs to settle activities agent or guest directly
Credit controller will send an updated invoice and collect payment from Agents
Read respond to emails within two hours of receiving them.
Record details in bookings under remarks and relevant fields in the system in Panstrat
Attention to detail and accuracy on bookings is vital.
Answer telephonic queries in a courteous and professional manner. Record detail in bookings under remarks.
Put payments through on various speed point machines on a daily basis
Assist Credit controller by keeping a record of deposit due dates
Reservations to process credit card payments
Chase on details not yet received
Ensure that we have credit card details for all bookings in system
To check day sheets on daily basis for correctness of details and change in Prostat if needed
Assist other properties with any queries on Prostrat
Assist accounts with any queries and following up of payments especially direct guests
Ensure that general office admin is done, filing, barters, prize letters, STO contracts.
Must be able to work in a Team
Must be able to work under pressure
Main Duties as Marketing Coordinator:
Responsible for the company’s marketing material
Writing of newsletters
Responsible for branding
Updating the companies social media
Requirements
We need you to be a creative, passionate person that can be supportive and understanding
You need to be confident on Prostrat and build healthy relationships with agents and direct guests. You need to be part of our company culture.
You need to be able to have healthy relationships with co-workers, you need to be able to stay calm and solve problems in conjunction with management.
Should be physically healthy and well presented, well-read and knowledgeable about current news.
Character Traits
Honesty and Integrity
Accurate Efficient
Professional Skills and Expertise
Challenges and Results
Time management
Work under pressure
Business and personal ethics
Flexibility and hard working
Passionate and expert
Mature and give attention to detail
Starting Date:
As soon as possible
Experience/Qualifications
5 + years’ experience working in a similar environment;
Hospitality or Marketing Diploma will be advantage
If this sounds like a challenge you are ready for and you meet ALL the requirements with the relevant experience and wish to be a part of this World Class organisation I would love to hear from you !!! Please email me your CV with details of two contactable references and a clear face photograph.