Application Closing Date: 27 March 2016
Introduction
SUMMARY: Answer phones to respond to orders, general customer inquires, invoice questions, and customer complaints. Project a professional company image through phone interaction.
DUTIES AND RESPONSIBILITIES: •
Takes incoming telephone calls from customers and/or delivers scripted or non-scripted message to customers via telephone during designated hours; • Responds appropriately to customer objections and questions; • Delivers accurate description of product and/or service to customers; Provides accurate information and instruction to customers in accordance with campaign guidelines; • Navigates computer systems to properly conduct the objective of the campaign and locate customer data or other electronic information
Records each call by accurately documenting status and comments in the appropriate database or platform; • Routes callers to appropriate department when required; Resolves problems within bounds of authority or requests assistance from other team members or Team Lead as necessary; • Maintains a high level of service with customers and meets performance targets; • Develops and maintains productive working relationship with team members; • Promotes and maintains a positive, professional image of CO-OP Member
KNOWLEDGE AND SKILL REQUIREMENTS
Basic reading, writing, and arithmetic skills required. This is normally acquired through a high school diploma or equivalent. Computer literate with the ability to learn customer service software applications. Duties require professional verbal and written communication skills and the ability to type 30 wpm.
This is normally acquired through one to three years of office experience
SKILLS AND ABILITIES
Clear verbal communication, written communication, and reading comprehension in English Basic computer skills (i.e., typing- 35 wpm, data entry, Internet navigation, Microsoft Windows and email) Basic use of standard office equipment (i.e., telephone, computer) Strong interpersonal and customer service skills Ability to accurately interpret information as well as demonstrate problem solving and analytical thinking skills Application of good judgment and decision making Ability to work efficiently both independently and as part of a team Ability to prioritize work to meet deadlines and productivity goals Ability to work under pressure and cope with stress effectively.
PHYSICAL DEMANDS:
Must be able to sit in a chair for extended periods of time Must be able to regularly speak and hear via telephone headset Must be able to regularly type on a keyboard and use computer mouse
How to Apply?
Click HERE to apply