Education and Experience:
Essential Qualifications – NQF Level
3-year degree (or other NQF level 6 qualification)
Bachelor of Arts: Human and Social Science
Change Management Certification
3 years in a change management role
Key Result areas for the position as follows:
Prepare for Change. Clarifies and agrees the Change Management priorities, activities and resources with the Change Management Programmer Manager.
Assesses the change impact and readiness for change initiative, identifying key barriers. Develops Change Management plans (e.g. stakeholder management, training, coaching, communications resistance management).
Develops Change Management material and content with the assistance of the appropriate Specialists.
Engages with stakeholders to obtain buy-in to the change initiative.
Incorporates successful Change Management solutions from other initiatives into change plans.
Manage Change. Promotes the need for and benefits of Change Management as part of the change initiative.
Selects appropriate pilot site and tests Change Management plan/activities at pilot site to ensure appropriateness for further roll-out in business unit.
Executes Change Management plan in line with change initiative scope and budget.
Executes specific activities with allocated resources to achieve Change Management plan.
Manages the impact of the change initiative at business unit level.
Provides feedback to stakeholders on change initiative progress and risks.
Facilitates the resolution of resistance and barriers to the change initiative.
Reinforce Change. Ensures effective transfer of ownership of the change to business (Change Champions and Agents) and support areas (e.g. HR).
Assists the business to “own” the change initiative and commit to its reinforcement.
Evaluates change initiative through post implementation review.
Accepts responsibility for the measurement of benefits realisation of change initiative.
Project Management. Project manages the Change Management plan.
Proactively identifies issues and risks (conscience of project), providing feedback to Change Management Programme Manager.
Manages Change Management activities in line with other initiative components (e.g. technology and process).
Continually reviews and revises Change Management staffing, timelines and scope. Administration. Provides updated actual and estimated hours and timelines, as well as expenses incurred and anticipated, to Change Management Programme Manager.
Ensures timorous administration in the Change Management areas of training, communication and resistance management.
Provides progress reports to the Change Management Program me Manager.
Integration and capacity building within the Change Centre of Excellence
Facilitates the building of a change culture/resilience and change management capability in the business units.
Shares learning are from change initiatives across the change community to enable knowledge management.
Keeps abreast of leading-edge Change Management practices and tools.
Revises the Change Management approach to include best practice and improved efficiencies.
Works with the Change Management Centre of Excellence to optimize the assignment of change resources.
Shares learning are from change initiatives across the change community to enable knowledge management.
Keeps abreast of leading-edge Change Management practices and tools.
Revises the Change Management approach to include best practice and improved efficiencies.
Works with the Change Management Centre of Excellence to optimise the assignment of change resources.